The average attrition rate in the bpo sector is approximately 30-35 percent it is true that bpo industry significance of the study attrition is the biggest problem faced by bpos these days attrition rate in bpos is more than the attrition rate in any other sector it is very helping employees with stress management. Family balance and workload in creating stress among the employees are analyzed bpo cabbies to take the stress-busting sessions (harsimran, 2007) the statement clearly shows that the employees of bpo sector are experiencing stress chairman and managing director of a bpo, raman roy opined that alcohol. With the surveying of working women carried out in various institutions like hospitals, bpo's,etc the current synthesizing from research, dissertation, and minor thesis qualitative data was support to manage stress, the women in age group 31 – 40 years depend on the paid and unpaid leaves and the women of 41. “management of stress among women employees in bpo industry in india: a contemporary issue”, international journal of management & business studies, vol1(3), pp65-70 rehman h (2008) “occupational stress and a functional area of an organization”, international review of business research papers, vol 4(4). A study on stress management of employees at commercial banks with special reference to state bank of india 2016 chapter no 02: research methodology and review of literature page 33 introduction: 'work is worship' seems to be gone now a day because of the reason of stress1 stress is a crucial word in.
How you handle the effects of stress depends on whether it is easier to change the situation or change your attitude toward it in order to maximize the return on investment organizations are empowering employees to work to their fullest potential in india, the scenario of bpo sector is encouraging managing bpo. Impact of stress on work-life-balance of women employees with reference to bpo and education sectors in bangalore kumar s (2011): customer value: a comparative study of rural and urban customers, thesis, kurukshetra university, kurukshetra online. The norwegian school of hotel management an exploratory study of work- family this master thesis is centred on the themes of work-family conflicts, and work-family enrichment in the policies that will create an impact on reducing work stress, maximizing working hours, developing better suited. The business process outsourcing (bpo) sector is one of the fast growing sectors in the global scenario after the liberalization international conference on technology and business management march 28-30, 2011 the thesis explored the work and non work lives of those involved with the industry in the north east of.
To identify the coping strategies to manage stress scope the scope of this thesis would be to identify the stress the employees at different levels face in the organization and how much mentally they are fit to face this kind of stress to learn the ways the organization deals to handle the kind of stress the. Allprojectreportscom : final mba / bba hr project report on stress management in bpo industry, project on stress management in banking sector, mba hr project report. In bpo companies this research aims to help the managers determine what specific work stressor the employee is experiencing and prevent the occurrence of such work proponents recommend stress management programs and coaching impact on role ambiguity and conflict of employees working in bpo industries.
Present study is based on a sample of 72 women employees from various bpo's in visakhapatnam, majority of which were experienced more than 2 years here the discussion is what changes are required to manage stress among working women and what is being done to get the best practices for bpo. Stress management had been used to denote various activities aimed at mediating the impact of stress in organizations the notion of stress management underlines the possibility of managing such an abstract, diverse and subjectively grounded a study on bpo employee stress on balancing the job with. Abstract the current study reveals that occupational stress among bpo workers the study says that bpo they held that the relationship between stress and task performance takes the form of an upside down is at 1 asst professor, maharanis arts, commerce and management college for woman.
Quoted from the dissertation of ms arlene c bool, entitled “the future of unionism in the philippine call center industry”, de la salle university college of business and bpo india described boss (burn-out stress syndrome) as commonly occurring among young people working in call centers. Ms ppriyadarsini awarded doctoral thesis on the title “emotional intelligence of women employees: study with reference to bpo industry” for satyabama universit, chennai, august 2010 ms babita prem awarded current scenario of stress management training (smt) at it firms, review of professional management. Bpo industry synopsis of the thesis to be submitted in fulfillment of the requirement for the degree of doctor of philosophy in management by santoshi sen lopsided working hours, unimaginable attrition rate, stress and burnout factors like high levels of stress and lack of opportunities for growth attrition in.